Summary
Details on refunds and returns for digital products on 3z7.com, including eligibility, EU consumer rights, and technical issues.
Effective Date: 13/10/2025
Last Updated: 13/10/2025
Website: 3z7.com (“Website”, “Site”)
Owner: Irina Galkina, France (“we”, “us”, “our”)
1. Overview
This Refund & Returns Policy applies to all digital products purchased directly through this Website, including but not limited to:
- eBooks, guides, and printable PDFs;
- templates, planners, and checklists;
- digital workbooks and worksheets;
- video or photo backgrounds;
- AI-assisted or AI-generated materials and other downloadable files.
By completing a purchase, you agree to this Policy and to our Terms & Conditions.
2. Digital Products – No Physical Shipping
All products sold on this Website are digital and delivered electronically.
You will not receive any physical item.
Access is typically provided immediately after successful payment via download link or email.
Because digital content cannot be “returned” once accessed, all sales are considered final unless otherwise stated below.
3. Refund Eligibility
We want you to be satisfied with your purchase.
However, due to the instant and irrevocable nature of digital downloads, refunds are generally not available once a product has been downloaded or accessed.
Refunds may only be granted if:
- You were accidentally charged twice for the same product; or
- The file is technically corrupted or cannot be opened, and we are unable to provide a working replacement.
To request review under these exceptions, please contact support@3z7.com within 7 calendar days of your purchase.
Include your order number and proof of payment.
4. EU Consumer Rights Notice
If you reside in the European Union, you normally have a 14-day right of withdrawal for online purchases.
However, under EU Directive 2011/83/EU, Article 16(m), this right does not apply once digital content has been delivered if:
- You expressly consent to immediate access, and
- You acknowledge that you lose your right of withdrawal once the download or access begins.
By purchasing digital products from this Website, you provide this consent and acknowledgment during checkout.
Therefore, once access or download begins, your 14-day withdrawal right is waived.
5. Pricing Errors & Product Availability
We reserve the right to correct pricing errors, modify content, or withdraw products from sale at any time.
If a technical or pricing error affects an order, we may cancel and fully refund that order.
6. Product Quality & Copyright Notice
Our products are created with or assisted by AI tools (e.g., ChatGPT, Leonardo AI, or similar).
We make reasonable efforts to ensure that all materials are original and do not infringe upon any third-party intellectual property rights.
We do not intentionally infringe on any intellectual property rights.
If you believe that a digital product may violate your copyright, please contact us at support@[yourwebsite].com before initiating legal action.
We will promptly review your claim and, if necessary, remove or modify the material in question.
7. No Warranties
All digital products are provided “as is,” without any warranties, express or implied.
We do not guarantee that any file will meet your expectations, function on all devices, or produce any particular business or financial outcome.
8. Technical Support
This Website is not a support or consultation service.
Limited technical help (such as download-link issues) may be offered at our discretion, but ongoing product customization, guidance, or personal assistance are not provided.
9. Contact
For refund inquiries or download issues, please contact us:
📧 Email: support@3z7.com
📍 Postal Address: 7 Rue d’Hanoi 60100 Villeurbanne France