Modern customer support and engagement are greatly improved by AI — from chatbots that handle frequent questions instantly to sentiment analysis tools that reveal customer feelings. These AI tools help your team deliver faster, smarter, and more personalized service, improving customer satisfaction and streamlining support processes.
💬 Customer Support & Engagement AI Tools
🔥 Our Top Picks
In our days customer support and engagement benefit hugely from AI — from chatbots that handle common questions, to sentiment analysis tools that help you understand feedback. These AI tools empower you and your team to
provide faster, more personalized, and smarter service for your customers.
AI Chatbots & Virtual Assistants
Drift
Conversational AI chatbot that helps qualify leads and engage website visitors in real-time with natural, personalized conversations.
Intercom
Popular customer messaging platform with AI-powered chatbots and live chat tools for support, sales, and marketing automation.
Ada
AI chatbot platform that automates personalized customer conversations at scale, reducing support costs and boosting satisfaction.
ManyChat
AI-powered chatbot platform mainly for Facebook Messenger and Instagram, perfect for marketing and customer engagement.
Automated Customer Support
Zendesk AI
AI-powered customer support platform that automates ticket triage, routing, and resolution suggestions to speed up support workflows.
Freshdesk Freddy AI
AI assistant built into Freshdesk that automates responses, ticket prioritization, and helps agents work faster with AI suggestions.
HelpCrunch AI
Automate your customer support with AI chatbots, auto-replies, and smart ticket management designed for small to medium businesses.
Kustomer AI
AI-enhanced customer service platform with automation and AI insights to improve response times and customer satisfaction.
Live Chat Enhancement
LivePerson
AI-powered live chat platform that improves engagement with conversational AI and real-time customer insights.
Tidio
Combines live chat and chatbot automation with AI to boost customer engagement and automate repetitive tasks.
Crisp
Live chat platform with AI features including chatbot, CRM integration, and automation to enhance support experience.
Ticketing & Query Prioritization
Zoho Desk
AI-assisted help desk software that prioritizes tickets, automates workflows, and provides smart insights for better customer support.
Help Scout
Customer service platform with AI features to prioritize queries, automate ticket routing, and provide personalized responses.
Jira Service Management
IT service desk software with AI-powered ticketing, automation rules, and prioritization for efficient query management.
Feedback & Sentiment Analysis
MonkeyLearn
AI-powered text analysis platform for sentiment analysis, customer feedback classification, and advanced data insights.
Lexalytics
Text and sentiment analysis platform that helps you extract insights from customer feedback, surveys, and social media.
Clarabridge
Customer experience management platform with AI-powered sentiment and feedback analysis to optimize engagement.
SurveySparrow
Survey and feedback platform that uses AI to analyze sentiment and improve customer engagement strategies.