Do you want to make money online but hate dealing with customer support issues? Imagine a business where you sell products 24/7 without answering emails, handling refunds, or troubleshooting problems. Sounds like a dream, right? Well, it’s possible when you sell digital products through platforms that handle customer service for you!
Why Start a Digital Product Business?
A digital product business is one of the best ways to earn passive income with minimal overhead. Here’s why:
- Low Startup Costs – You don’t need inventory, storage, or shipping.
- Scalability – Sell the same product to an unlimited number of customers.
- Work from Anywhere – All you need is an internet connection.
- 100% Profit Margins (Almost) – No production or shipping costs.
- No Customer Support Hassles – Some platforms take care of it for you!
If you want a truly hands-off income stream, you need to sell your digital products on platforms that handle customer support. Let’s walk through how to get started and where to sell your products hassle-free.
Steps to Start & Succeed in Selling Digital Products
- Choose a Profitable Digital Product
- Ebooks
- Templates (Canva, PowerPoint, Excel, Resume, Social Media)
- Workbooks & Action Plans
- Printable Worksheets
- Online Courses
- Digital Planners
- Create High-Quality Digital Products
- Use tools like Canva, Adobe Illustrator, or Google Docs.
- Make sure your product is visually appealing and functional.
- Provide clear instructions for use.
- Pick a Selling Platform That Handles Customer Support
- Some platforms manage payments, refunds, and customer inquiries for you.
- Set Up & Automate Sales
- Upload your digital product.
- Write a compelling product description.
- Price it competitively.
- Automate delivery after purchase.
- Market Your Digital Products
- Use SEO to rank your products.
- Promote on Pinterest, Instagram, and YouTube.
- Use email marketing and social proof (testimonials, reviews).
Best Platforms to Sell Digital Products Without Customer Support Hassles
If you don’t want to spend hours answering emails, choose a platform that manages customer support for you. Here are some of the best ones:
1. Payhip
- Handles all customer support inquiries.
- Free plan available (5% transaction fee).
- Paid plans start at $29/month (0% fees on sales).
2. Gumroad
- Fully automated sales and delivery.
- Takes care of customer queries.
- Free to start, but charges a 10% fee per sale.
3. Podia
- All-in-one platform for digital products and courses.
- Customer support included.
- Starts at $39/month.
4. Teachable (for Online Courses & Digital Downloads)
- Takes care of payments, refunds, and inquiries.
- Great for course creators.
- Plans start at $39/month.
5. SendOwl
- Fully automated sales and customer support handling.
- Starts at $9/month.
6. Creative Market (For Designers & Templates)
- Handles all transactions and support.
- Commission-based (takes 30% per sale).
7. Etsy (With Digital Downloads)
- Customer queries are minimal because Etsy provides detailed guidelines.
- Small listing fees ($0.20 per item) + 5% transaction fee.
8. Thinkific
- Best for courses, but you can also sell other digital products.
- Manages payments and customer inquiries.
- Starts at $49/month.
9. ThriveCart
- One-time fee ($495 lifetime payment).
- Handles refunds and inquiries automatically.
- Great checkout experience.
10. Shopify (With Digital Download Apps)
- Best for entrepreneurs wanting to scale.
- Use “Digital Downloads” app to automate product delivery.
- Shopify Basic starts at $29/month.
Best Platforms for Hassle-Free Selling
If you want the easiest way to sell digital products without dealing with customer support, here are the best options:
- Best Free Option: Gumroad (10% per sale, but no upfront cost)
- Best for Low Transaction Fees: Payhip (0% on paid plans)
- Best for Course Creators: Teachable or Thinkific
- Best One-Time Payment Option: ThriveCart
- Best Marketplace: Creative Market (for designers) or Etsy (for printables)
Financial, Affiliate, and Price Disclaimers
Financial Disclaimer: The information provided in this article is for educational and informational purposes only. There are no guarantees of earnings or success, as results will depend on various factors, including effort, strategy, and market conditions.
Affiliate Disclaimer: This article may include affiliate links, meaning we may receive a commission if you purchase through these links. This comes at no additional cost to you and helps support our content.
Price Disclaimer: Prices, fees, and platform costs mentioned in this article are subject to change. Please refer to the respective platforms for the most current pricing details.
Final Thoughts
Selling digital products is one of the easiest ways to make passive income—especially when you don’t have to deal with customer support. By choosing the right platform, you can focus on creating and selling, while the platform takes care of refunds, complaints, and delivery issues.
So, are you ready to start your digital product business without the headaches? Pick a platform, create your first product, and start making sales today!